Arrival and Departure

at Winneburger Hof

On the day of arrival, the apartment is available from 3:00 p.m. and you should arrive until 7:00 p.m.

For later arrivals, we ask for a short information in advance - by email or by phone. On the day of departure we ask you to vacate the apartment by 10:00 a.m.

Cancellation Policy

Just in case...

Everyone is looking forward to their vacation and we look forward to our guests. Nevertheless, it can happen that something unforeseen happens and you cannot start your Moselle vacation. This is uncomfortable for both sides, since cancellation costs can be incurred.

The cancellation costs are as follows:

up to 30 days before arrival free
up to 14 days before arrival 60% of the total amount
less than 14 days before arrival 80% of the total amount
in case of interruption 90% of the total amount
non-arrival / no-show 90% of the total amount

For security purposes, we therefore recommend a travel cancellation insurance, which can replace your costs in the event of non-arrival or interruption of your stay in insured cases. Please note: when booking through booking portals (e.g. Booking.com, Mosellandtouristik), different cancellation conditions may apply.

Rental Conditions

The tenancy covers the entire rented property. Damage or shortages in the inventory caused during the rental period must be replaced by the tenant without proof of fault. For every person living in the apartment, a bed is required to rent. Pets are not allowed. After receiving the reservation confirmation, we ask you to pay a deposit within 14 days. We recommend a travel cancellation insurance. In the high season, the minimum rental period is 7 nights. Shorter stays are possible by arrangement or availability. The renter has the right to inspect the apartment on the day of departure.

The total amount must be paid no later than 6 p.m. one day before departure. In case that the holiday apartment and inventory are used contrary to the contract, sublet, overcrowding, disturbance of the house peace, etc., we reserve the right to terminate the rental contract without notice. In this case there will be no repayment of the rent.

We assure you a confidentiality agreement for the rental.

The prices listed in the price list are only valid for direct bookings (on our homepage, by mail or phone). Deviations are possible when booking via hotel booking portals. When the current price list appears, all previous ones are invalid. Place of performance and jurisdiction is Cochem / Mosel.

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